iPhone Networking Issues

If you are experiencing network timeouts when connected to your home Wi-Fi network, please try turning off Bluetooth, as the iPhone’s current Bluetooth drivers sometimes interfere with Wi-Fi. If you are experiencing problems during the initial setup process, please read on.

iPhone Networking ErrorThe RedEye device ships configured to establish an ad-hoc, wireless network. Doing so makes it possible to launch the application and configure other wireless settings, given that the device has no keyboard or other input method.

To date, we have discovered one issue with this approach: the iPhone does not “like” being attached to an ad-hoc network, and will often drop the Wi-Fi network connection and jump over to the cellular network. This problem does not exist for iPod touch devices, as they do not have other network options.

This issue stems from a bug in iPhone OS 3.0, but until Apple releases an update there are some things you can do. First, we recommend that you connect the RedEye device to an existing Wi-Fi network, as the iPhone does not appear to have problems remaining connected to regular Wi-Fi access points. (We also have some functionality which requires an Internet connection, so this is a good long-term solution, as well.) However, if you do want to use the factory networking setup — or even if you are just using an iPhone to get the system up and running on your network for the first time — you can turn off the phone’s cellular access and still use Wi-Fi. Here is how it works:

Airplane Mode On1. Turn on the iPhone’s “Airplane Mode.” Launch the Settings application; Airplane Mode is the top option on the screen.

Airplane Plus Wi-Fi2. Turn Wi-Fi on and select the RedEye network. By default, Airplane Mode turns off the Wi-Fi radio; however, you can turn it on again manually by tapping on the Wi-Fi row and then flipping the on/off switch on the Wi-Fi Networks screen. From there, tap on the RedEye network to select it, and you should be all set.

PLEASE NOTE: When Airplane Mode is on, you will not be able to receive calls on your phone, so please remember to turn it off when you are finished.