Frequently Asked Questions

Got a question? Check out some of the most common questions and answers. Questions specific to the RedEye Wi-Fi dock are directly below. Questions regarding the RedEye mini can be found here. Questions regarding the RedEye Pro can be found here.

RedEye

  • [DDET What is RedEye?] RedEye is a hardware device and software application that turns your iOS or Android device into a universal remote control.[/DDET]
  • [DDET How does RedEye work?] After you install the RedEye app (a free download from iTunes) on your iPhone or iPod touch, you can communicate with the RedEye device over Wi-Fi. Then the RedEye device sends out infrared signals to control your equipment. Because the RedEye device is in the same room as your equipment, you don’t have to be. Instead, you can control your living room stereo from the kitchen, or turn off the TV upstairs.[/DDET]
  • [DDET How many RedEye devices are included with the purchase?] The package contents consist of one “RedEye” Wi-Fi to infrared bridge; AC power adapter; Universal Dock Adapters for iPod touch, iPhone, and iPhone 3G.[/DDET]
  • [DDET What are the requirements to use RedEye?] For iOS customers: iPhone, iPhone 3G, iPhone 3GS, iPhone 4, IPhone 4S, iPhone 5, iPod touch, or iPad with iOS 3.0 or later; RedEye software application (available as a free download from iTunes). For Android customers: Android device with OS 1.6 (Donut) or later; PC with WiFi card; RedEye software application (available as a free download from Android MarketAppBrain, and Amazon Appstore for Android.[/DDET]
  • [DDET What is the IR range of the RedEye?] 35-40 feet (or more, depending on the sensitivity of the receiving equipment).[/DDET]
  • [DDET Do you support macro functions?] Yes — we support macros in a couple of ways. First, the software is set up to be “activity-based” meaning you define a set of activities (Watch TV, Listen to CD, etc). Each activity has certain launch actions, as well as other shutdown actions (launch actions might include turning on the TV and tuning it to a certain input; shutdown is probably just turning it off). Here’s the great thing about the iPhone’s touchscreen: each activity also has its own button layout, so you have just what you need for what you are doing at the moment.The other way that we support macros is within those activity layouts for the buttons themselves. Each button can be set up to play back a number of commands. For example, if channel 517 is one of your favorites, you can create a macro button for that channel and even give it an icon corresponding to that television network.[/DDET]
  • [DDET What type of voltage does the RedEye support?] The power supply we ship with our unit is of the international variety: 100-240V, 50-60Hz.[/DDET]
  • [DDET Do you deliver outside the US?] Yes, you can buy RedEye in the following countries: Australia, Austria, Belgium, Canada, China, Costa Rica, the Czech Republic, Denmark, the Dominican Republic, Estonia, Finland, France, Germany, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macau, Malta, Mexico, the Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, and the United Kingdom.[/DDET]
  • [DDET Can I customize the application?] Yes, you can change button sizes and positions freely, and we have a relatively large variety of built-in icons. Support for custom images is also included if you desire different icons or images in your activity layouts. These images must be hosted on a web server and have a web address before they can be added as custom variables. [/DDET]
  • [DDET Can I use an IR blaster with the RedEye base station?] In some ways, the RedEye unit itself is an IR blaster — it has six IR LEDs positioned to emit signals around all sides of the device. Since each LED has an effective range of 35-40 feet (or more, depending on the sensitivity of the receiving equipment), you could place the RedEye in the middle of a verylarge room (say 70 feet by 70 feet) and still be able to control equipment over the entire space. RedEye can send infrared signals just as any other infrared remote control, and therefore is compatible with IR repeaters. However, the original RedEye does not include jacks for directly connecting IR extender cables. The Gen2 RedEye, howevr, includes a 3.5mm jack to plug in an IR emitter if needed.[/DDET]
  • [DDET Does the RedEye work if my line-of-sight is limited?] If you use Gen2 RedEye, you can use the 3.5mm jack available to plug in an IR emitter for a device that does not have line of sight. We do not recommend splitting this more than 3-4 ways. If your devices are set in an AV rack but you're using the original RedEye (without the 3.5mm jack), we suggest using an IR repeater system to be able to control the equipment. [/DDET]
  • [DDET Does the RedEye support RS232?] While RedEye does not support RS232, RedEye Pro is now available and includes two RS232 ports for serial communication. [/DDET]
  • [DDET Does my iPhone have to use the RedEye’s Wi-Fi network to control my equipment?] You can connect the device to your existing Wi-Fi network, and we recommend doing so. Since the device has no screen or keyboard, it ships configured to set up an ad hoc network called RedEye. The first time you use it, you connect your iPhone or iPod touch to that network, and then launch the application. Then from within the application you can point the RedEye device to your existing network.[/DDET]
  • [DDET Can two people operate the same equipment with two different iOS/Android devices?] Yes. Once you program your controller, your settings are saved on the RedEye hardware, thus syncing the other controllers with your customized preferences.[/DDET]
  • [DDET Can I control multiple devices with one activity?] Yes. Button layouts are activity-specific rather than device-specific. For example, if you have a Watch DVR activity that uses 1) your TiVo, 2) your TV, and 3) a sound system, you could create an activity layout that mixes and matches commands from all three devices, with the transport controls mapped to TiVo commands, and the volume controls mapped to the sound system. You can even have macros that combine commands to different devices into one button. Our design philosophy was to enable you to have a minimum but appropriate number of buttons for each activity so as to reduce clutter onscreen.[/DDET]
  • [DDET Can additional IR emitters be plugged into the RedEye?] Yes - the Gen 2 RedEye includes a 3.5mm jack to plug in an IR emitter. We did not design the original hardware for plug-in IR emitters; however, one option is to use an IR repeater cable, which should work for devices tucked away in a cabinet or A/V rack.[/DDET]
  • [DDET Does the iPhone or iPod touch have to be docked in order to control home entertainment devices?] No. The dock is there for convenience so that you have a place to store and charge your phone while you are using the RedEye system.[/DDET]
  • [DDET My RedEye's blue LED shuts off after a while while plugged in. Is this normal?] Yes, the blue LED inside RedEye should normally turn off after at least a few minutes once it's plugged in.[/DDET]
  • [DDET Does the RedEye device have the ability to learn remote codes?] Yes. Along with our remote code database, the RedEye has the ability to learn remote codes.[/DDET]
  • [DDET Does the RedEye have a database of remote codes?] Yes. The RedEye has an extensive list of remote codes which we update regularly.[/DDET]
  • [DDET Does each RedEye device have its own wireless adapter?] The Wi-Fi radio and infrared transmitter/receiver are all part of the same unit — one per box. Basically, you would need one RedEye device for each room of the house that you want to control.[/DDET]
  • [DDET Does the RedEye work with Bluetooth?] At this time RedEye works with infrared technology only.[/DDET]
  • [DDET Which devices does the RedEye support?] The RedEye supports devices that utilize traditional infrared technology, but not those that use Bluetooth (such as the Sony PS3 or Nintendo Wii).There is one partial exception to the above: Bang & Olufsen devices. The issue is that our infrared learning unit does not operate in the frequency range that some B&O devices use. However, our infrared LEDs can handle those frequencies, so you will be able to control those devices with the B&O codes in our database.[/DDET]
  • [DDET What if my device uses radio frequency?] There are some higher end devices that use radio frequency remote controls (instead of infrared). Often there is a way to change the settings so that they can work with infrared.[/DDET]
  • [DDET What is a "toggle" command?] A toggle command is one that when sent repeatedly to your TV switch it between two or more different states. The classic toggle command is Power On/Off, which turns the TV either on or off with a single button.[/DDET]
  • [DDET Will I have to spend a significant amount of time setting up the RedEye?] One of the great features of the RedEye is the ability to customize and display only the buttons specific for your needs, but if you're looking to get started right away, there are activity button templates that include the most commonly used buttons for every activity. No special software download needed, as these features will be embedded within our software.[/DDET]
  • [DDET I noticed my iOS App version and the version displayed in the Browser Application do not match. Is this cause for concern?] Not necessarily. We package dock firmware and Browser App updates with the iOS updates, but not all iOS updates will include these. For example, the current version of our iOS App is v2.0.1, and the current dock firmware version listed in the Browser Application is v2.0.0.[/DDET]
  • [DDET Will there be an Android App or other OS App available?] RedEye for Android is now available. For information about the most current version please visit our production release page. Because RedEye comes set up with an Ad Hoc network, and Android devices cannot join Ad Hoc networks, our Android customers should utilize the browser application for configuration. [/DDET]
  • [DDET I just received my RedEye and the power adapter is too large for the female connection on the unit.] The female socket for the power adapter is located on the underside of the unit. It is possible to confuse this with the 3.5mm jack on the side of the unit. [/DDET]
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RedEye Pro

  • [DDET What is RedEye Pro?] RedEye Pro is a hardware device that allows iOS devices, Android devices, and personal computers to function as home automation controllers via the RedEye software application. RedEye Pro goes beyond home theater control and allows you to manage a wide variety of equipment, including lighting and security systems, HVAC, pumps and sprinklers, and more.[/DDET]
  • [DDET How does RedEye Pro work?] After you install the RedEye App on your iOS or Android device, or connect to the unit’s browser application via a PC, you can communicate with RedEye Pro over Wi-Fi. When an action is requested from the RedEye software on a controller, the IR/RS-232/IP command is then sent out by RedEye Pro to control your equipment. Because these requests come to RedEye Pro wirelessly, you can be anywhere in the home (on your wireless network) to control.. RedEye Pro works as a "whole-house" controller and can control multiple rooms from a single unit. [/DDET]
  • [DDET What can I control with RedEye Pro?] RedEye Pro can control devices that receive infrared commands, IP commands (TCP/UDP/HTTP), and RS-232 commands. RedEye Pro also includes the option to process sensor input and act as a voltage switch through contact closure relays.[/DDET]
  • [DDET Where can I purchase RedEye Pro?] RedEye Pro is available through custom installers and distributors. For distributor locations carrying RedEye Pro, please see our Find A Store page. Some retailers on this page may also carry RedEye Pro. Please email sales@thinkflood.com or call our sales line at 617-299-2000 (option 2) with further sales inquiries. [/DDET]
  • [DDET What included in the purchase of RedEye Pro?] RedEye Pro networked home automation processor Power cord (6 feet/2 meters) Rack mounting kit (ears, faceplate, fasteners) [/DDET]
  • [DDET Does RedEye Pro have built in IR blasters?] No, RedEye Pro does not have built in IR blasters. IR control will come solely from the 8 individual 3.5mm ports. [/DDET]
  • [DDET Does RedEye Pro come with IR emitters?] We don’t include IR emitters with the Pro. The emitters must be 3.5mm, mono, and capable of operating with 5V. Many blasters require 12V -- RedEye Pro will not power these. It is possible to control devices through a small connecting block attached to an IR port given that the block has an external power supply (many of these also require 12V but come with power supplies). For more details regarding IR emitters and known compatible models, please see this support article [/DDET]
  • [DDET What connectors should I use for the contact closure relays on RedEye Pro?] These should be Phoenix Screw Connectors. In the future we would like to sell these, but for now they are not included with RedEye Pro. For reference, here is the part number. [/DDET]
  • [DDET Can I teach RedEye Pro commands from an original remote?] Yes. Along with our remote code database, RedEye Pro has the ability to learn remote codes. The IR sensor on RedEye Pro is located on the front face roughly 4 inches to the right of the center RedEye logo. [/DDET]
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RedEye mini

  • [DDET What is RedEye mini?] RedEye mini is an IR adapter that plugs into the headphone jack of your iPhone or iPod Touch to turn it into a universal remote control.[/DDET]
  • [DDET What is included with the purchase?] The package consists of one RedEye mini and a keychain carrying case custom-fit to the mini.[/DDET]
  • [DDET What are the requirements to use RedEye mini?] iPhone 3G, iPhone 3GS, iPhone 4, iPod touch (2nd gen and later), or iPad with iOS 3.0 or later; RedEye software application (available as a free download from iTunes). The first generation iPhone has a recessed headphone jack, and the RedEye mini is too large to fit. The first generation iPod touch does not allow for microphone input through the headphone jack.[/DDET]
  • [DDET Does RedEye mini require a clear line-of-sight to the device I am controlling?] Yes. RedEye mini operates by sending infrared signals to the device you are operating, so you will need to have it pointed at the device you want to control.[/DDET]
  • [DDET Why is RedEye mini preferable over an ordinary remote?] The RedEye mini eliminates the hassle of keeping track of multiple remotes by allowing you to control more than one device from a single application.[/DDET]
  • [DDET What is the IR range of RedEye mini?] Up to 30 feet, depending on the sensitivity of the receiving equipment.[/DDET]
  • [DDET Does RedEye mini have its own App Store application?] The RedEye mini and RedEye share a free application which can be downloaded from the iTunes App Store. Simply search for “RedEye" or click here to download.[/DDET]
  • [DDET Can I customize the application?] Yes, you can change button sizes and positions freely, and we have a relatively large variety of built-in icons. We have not yet added functionality that would allow you to change colors or screen backgrounds, or import custom icons or button styles. We are working on automation so that you can spend more time tweaking the interface to suit your taste rather than the basic setup process.[/DDET]
  • [DDET Do I need an Internet connection to use RedEye mini?] The RedEye mini only requires your iOS device to be connected to the Internet via Wi-Fi or 3G when attempting to download IR codes from our online database. For normal use and control no network is required.[/DDET]
  • [DDET Do I need the RedEye WiFi dock to use the RedEye mini?] No, the RedEye mini is a standalone product, though it can be used together with the RedEye dock if desired.[/DDET]
  • [DDET Does RedEye mini support macro functions?] Yes — we support macros in a couple of ways. First, the software is set up to be “activity-based” meaning you define a set of activities (Watch TV, Listen to CD, etc). Each activity has certain launch actions, as well as other shutdown actions (launch actions might include turning on the TV and tuning it to a certain input; shutdown is probably just turning it off). Here’s the great thing about the iPhone’s touchscreen: each activity also has its own button layout, so you have just what you need for what you are doing at the moment.The other way that we support macros is within those activity layouts for the buttons themselves. Each button can be set up to play back a number of commands. For example, if channel 517 is one of your favorites, you can create a macro button for that channel and even give it an icon corresponding to that television network.[/DDET]
  • [DDET Can I control multiple devices with one activity?] Yes. Button layouts are activity-specific rather than device-specific. For example, if you have a Watch DVR activity that uses 1) your TiVo, 2) your TV, and 3) a sound system, you could create an activity layout that mixes and matches commands from all three devices, with the transport controls mapped to TiVo commands, and the volume controls mapped to the sound system. You can even have macros that combine commands to different devices into one button. Our design philosophy was to enable you to have a minimum but appropriate number of buttons for each activity so as to reduce clutter onscreen.[/DDET]
  • [DDET Is RedEye mini compatible with my iOS device case?] The RedEye mini requires a flush connection with your iOS device so it is not compatible with some cases. We have been working on an updated design, but this requires a custom headphone plug, which takes some time to manufacture.[/DDET]
  • [DDET Why do you not ship RedEye mini to the EU?] Unfortunately, EU volume restrictions prevent iOS devices from providing sufficient power through the headphone jack to allow RedEye mini to operate properly. The United Kingdom is one exception, as iOS devices sold there do not have the imposed volume restriction. We hope to have an alternate solution for EU customers soon.[/DDET]
  • [DDET Does RedEye mini have a database of remote codes?] Yes. The RedEye app is backed by an extensive list of remote codes which we update regularly.[/DDET]
  • [DDET Can RedEye mini learn codes from my original remote?] Yes, RedEye mini does have the ability to learn commands from your old remote controls. You can find this feature by going to the Main Setup Menu -> Room Setup Menu -> Device Setup Menu -> Add a Command. If you do not have a device set up first, you will have to tap the Add a Device row.[/DDET]
  • [DDET Is there a proper way to teach my RedEye mini codes?] When teaching the RedEye mini commands from your original remote, you should hold the remote about 3 - 6 inches from the “R” emblem on the unit. When prompted by the app that it has entered learning mode, a quick, light press of the button is all that it needs to learn the code. Next, you should be able to test the control signal to verify that the code was learned correctly.[/DDET]
  • [DDET Which devices does RedEye mini support?] RedEye mini supports devices that utilize traditional infrared technology.[/DDET]
  • [DDET What if my device uses radio frequency?] There are some higher end devices that use radio frequency remote controls (instead of infrared). Often there is a way to change the settings so that they can work with infrared.[/DDET]
  • [DDET Does RedEye mini work with Bluetooth?] At this time RedEye mini works with infrared technology only.[/DDET]
  • [DDET Can I split RedEye mini into multiple rooms in the Rooms List?] The RedEye application's "Rooms" screen is for switching among different RedEye hardware units. If you wish to create activities and devices for the different rooms, we suggest simply creating additional activities and naming them for whatever room they will be used in. For example, “Watch TV Living Room” and “Watch TV Bedroom”.[/DDET]
  • [DDET Can I backup and restore my RedEye mini configuration?] All RedEye mini configurations are stored within the App, so in order to backup your configuration you will have to save a backup of your iOS device via the iTunes Application.[/DDET]
  • [DDET Can I use RedEye mini to control my Bang & Olufsen device?] Unfortunately, unlike the Wi-Fi RedEye, RedEye mini cannot reproduce the frequency range that Bang & Olufsen devices use.[/DDET]
  • [DDET What is a "toggle" command?] A toggle command is one that when sent repeatedly to your TV switch it between two or more different states. The classic toggle command is Power On/Off, which turns the TV either on or off with a single button.[/DDET]
  • [DDET Can I develop my own app for use with RedEye mini?] We do not provide an SDK for developers, and the nature of RedEye mini precludes the creation of an API.[/DDET]
  • [DDET Will there be an Android app available?] Because of the wide variety of Android hardware, making a broadly compatible RedEye mini app for Android is impractical.[/DDET]
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