Frequently Asked Questions

Got a question? Check out some of the most common questions and answers. Questions specific to the RedEye Wi-Fi dock are directly below. Questions regarding the RedEye mini can be found here.
Questions regarding the RedEye Pro can be found here.

RedEye


  • RedEye is a hardware device and software application that turns your iOS or Android device into a universal remote control.

  • After you install the RedEye app (a free download from iTunes) on your iPhone or iPod touch, you can communicate with the RedEye device over Wi-Fi. Then the RedEye device sends out infrared signals to control your equipment. Because the RedEye device is in the same room as your equipment, you don’t have to be. Instead, you can control your living room stereo from the kitchen, or turn off the TV upstairs.

  • The package contents consist of one “RedEye” Wi-Fi to infrared bridge; AC power adapter; Universal Dock Adapters for iPod touch, iPhone, and iPhone 3G.

  • 35-40 feet (or more, depending on the sensitivity of the receiving equipment).

  • Yes — we support macros in a couple of ways. First, the software is set up to be “activity-based” meaning you define a set of activities (Watch TV, Listen to CD, etc). Each activity has certain launch actions, as well as other shutdown actions (launch actions might include turning on the TV and tuning it to a certain input; shutdown is probably just turning it off). Here’s the great thing about the iPhone’s touchscreen: each activity also has its own button layout, so you have just what you need for what you are doing at the moment.The other way that we support macros is within those activity layouts for the buttons themselves. Each button can be set up to play back a number of commands. For example, if channel 517 is one of your favorites, you can create a macro button for that channel and even give it an icon corresponding to that television network.

  • The power supply we ship with our unit is of the international variety: 100-240V, 50-60Hz.

  • Yes, you can buy RedEye in the following countries: Australia, Austria, Belgium, Canada, China, Costa Rica, the Czech Republic, Denmark, the Dominican Republic, Estonia, Finland, France, Germany, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macau, Malta, Mexico, the Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, and the United Kingdom.

  • Yes, you can change button sizes and positions freely, and we have a relatively large variety of built-in icons. Support for custom images is also included if you desire different icons or images in your activity layouts. These images must be hosted on a web server and have a web address before they can be added as custom variables.

  • In some ways, the RedEye unit itself is an IR blaster — it has six IR LEDs positioned to emit signals around all sides of the device. Since each LED has an effective range of 35-40 feet (or more, depending on the sensitivity of the receiving equipment), you could place the RedEye in the middle of a verylarge room (say 70 feet by 70 feet) and still be able to control equipment over the entire space. RedEye can send infrared signals just as any other infrared remote control, and therefore is compatible with IR repeaters. However, the original RedEye does not include jacks for directly connecting IR extender cables. The Gen2 RedEye, howevr, includes a 3.5mm jack to plug in an IR emitter if needed.

  • If you use Gen2 RedEye, you can use the 3.5mm jack available to plug in an IR emitter for a device that does not have line of sight. We do not recommend splitting this more than 3-4 ways. If your devices are set in an AV rack but you’re using the original RedEye (without the 3.5mm jack), we suggest using an IR repeater system to be able to control the equipment.

  • While RedEye does not support RS232, RedEye Pro is now available and includes two RS232 ports for serial communication.

  • You can connect the device to your existing Wi-Fi network, and we recommend doing so. Since the device has no screen or keyboard, it ships configured to set up an ad hoc network called RedEye. The first time you use it, you connect your iPhone or iPod touch to that network, and then launch the application. Then from within the application you can point the RedEye device to your existing network.

  • Yes. Button layouts are activity-specific rather than device-specific. For example, if you have a Watch DVR activity that uses 1) your TiVo, 2) your TV, and 3) a sound system, you could create an activity layout that mixes and matches commands from all three devices, with the transport controls mapped to TiVo commands, and the volume controls mapped to the sound system. You can even have macros that combine commands to different devices into one button. Our design philosophy was to enable you to have a minimum but appropriate number of buttons for each activity so as to reduce clutter onscreen.

  • Yes – the Gen 2 RedEye includes a 3.5mm jack to plug in an IR emitter. We did not design the original hardware for plug-in IR emitters; however, one option is to use an IR repeater cable, which should work for devices tucked away in a cabinet or A/V rack.

  • The Wi-Fi radio and infrared transmitter/receiver are all part of the same unit — one per box. Basically, you would need one RedEye device for each room of the house that you want to control.

  • At this time RedEye works with infrared technology only.

  • The RedEye supports devices that utilize traditional infrared technology, but not those that use Bluetooth (such as the Sony PS3 or Nintendo Wii).There is one partial exception to the above: Bang & Olufsen devices. The issue is that our infrared learning unit does not operate in the frequency range that some B&O devices use. However, our infrared LEDs can handle those frequencies, so you will be able to control those devices with the B&O codes in our database.

  • There are some higher end devices that use radio frequency remote controls (instead of infrared). Often there is a way to change the settings so that they can work with infrared.

  • A toggle command is one that when sent repeatedly to your TV switch it between two or more different states. The classic toggle command is Power On/Off, which turns the TV either on or off with a single button.

  • One of the great features of the RedEye is the ability to customize and display only the buttons specific for your needs, but if you’re looking to get started right away, there are activity button templates that include the most commonly used buttons for every activity. No special software download needed, as these features will be embedded within our software.

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RedEye Pro


  • RedEye Pro is a hardware device that allows iOS devices, Android devices, and personal computers to function as home automation controllers via the RedEye software application. RedEye Pro goes beyond home theater control and allows you to manage a wide variety of equipment, including lighting and security systems, HVAC, pumps and sprinklers, and more.

  • After you install the RedEye App on your iOS or Android device, or connect to the unit’s browser application via a PC, you can communicate with RedEye Pro over Wi-Fi. When an action is requested from the RedEye software on a controller, the IR/RS-232/IP command is then sent out by RedEye Pro to control your equipment. Because these requests come to RedEye Pro wirelessly, you can be anywhere in the home (on your wireless network) to control.. RedEye Pro works as a “whole-house” controller and can control multiple rooms from a single unit.

  • RedEye Pro can control devices that receive infrared commands, IP commands (TCP/UDP/HTTP), and RS-232 commands. RedEye Pro also includes the option to process sensor input and act as a voltage switch through contact closure relays.

  • RedEye Pro is available through custom installers and distributors. For distributor locations carrying RedEye Pro, please see our Find A Store page. Some retailers on this page may also carry RedEye Pro. Please email sales@thinkflood.com or call our sales line at 617-299-2000 (option 2) with further sales inquiries.

  • RedEye Pro networked home automation processor
    Power cord (6 feet/2 meters)
    Rack mounting kit (ears, faceplate, fasteners)

  • No, RedEye Pro does not have built in IR blasters. IR control will come solely from the 8 individual 3.5mm ports.

  • We don’t include IR emitters with the Pro. The emitters must be 3.5mm, mono, and capable of operating with 5V. Many blasters require 12V — RedEye Pro will not power these. It is possible to control devices through a small connecting block attached to an IR port given that the block has an external power supply (many of these also require 12V but come with power supplies). For more details regarding IR emitters and known compatible models, please see this support article 

  • Yes. Along with our remote code database, RedEye Pro has the ability to learn remote codes. The IR sensor on RedEye Pro is located on the front face roughly 4 inches to the right of the center RedEye logo.

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RedEye mini


  • RedEye mini is an IR adapter that plugs into the headphone jack of your iPhone or iPod Touch to turn it into a universal remote control.

  • The package consists of one RedEye mini and a keychain carrying case custom-fit to the mini.

  • iPhone 3G, iPhone 3GS, iPhone 4, iPod touch (2nd gen and later), or iPad with iOS 3.0 or later; RedEye software application (available as a free download from iTunes). The first generation iPhone has a recessed headphone jack, and the RedEye mini is too large to fit. The first generation iPod touch does not allow for microphone input through the headphone jack.

  • The RedEye mini eliminates the hassle of keeping track of multiple remotes by allowing you to control more than one device from a single application.

  • Up to 30 feet, depending on the sensitivity of the receiving equipment.

  • Yes, you can change button sizes and positions freely, and we have a relatively large variety of built-in icons. We have not yet added functionality that would allow you to change colors or screen backgrounds, or import custom icons or button styles. We are working on automation so that you can spend more time tweaking the interface to suit your taste rather than the basic setup process.

  • The RedEye mini only requires your iOS device to be connected to the Internet via Wi-Fi or 3G when attempting to download IR codes from our online database. For normal use and control no network is required.

  • Yes — we support macros in a couple of ways. First, the software is set up to be “activity-based” meaning you define a set of activities (Watch TV, Listen to CD, etc). Each activity has certain launch actions, as well as other shutdown actions (launch actions might include turning on the TV and tuning it to a certain input; shutdown is probably just turning it off). Here’s the great thing about the iPhone’s touchscreen: each activity also has its own button layout, so you have just what you need for what you are doing at the moment.The other way that we support macros is within those activity layouts for the buttons themselves. Each button can be set up to play back a number of commands. For example, if channel 517 is one of your favorites, you can create a macro button for that channel and even give it an icon corresponding to that television network.

  • Yes. Button layouts are activity-specific rather than device-specific. For example, if you have a Watch DVR activity that uses 1) your TiVo, 2) your TV, and 3) a sound system, you could create an activity layout that mixes and matches commands from all three devices, with the transport controls mapped to TiVo commands, and the volume controls mapped to the sound system. You can even have macros that combine commands to different devices into one button. Our design philosophy was to enable you to have a minimum but appropriate number of buttons for each activity so as to reduce clutter onscreen.

  • The RedEye mini requires a flush connection with your iOS device so it is not compatible with some cases. We have been working on an updated design, but this requires a custom headphone plug, which takes some time to manufacture.

  • Unfortunately, EU volume restrictions prevent iOS devices from providing sufficient power through the headphone jack to allow RedEye mini to operate properly. The United Kingdom is one exception, as iOS devices sold there do not have the imposed volume restriction. We hope to have an alternate solution for EU customers soon.

  • Yes. The RedEye app is backed by an extensive list of remote codes which we update regularly.

  • Yes, RedEye mini does have the ability to learn commands from your old remote controls. You can find this feature by going to the Main Setup Menu -> Room Setup Menu -> Device Setup Menu -> Add a Command. If you do not have a device set up first, you will have to tap the Add a Device row.

  • When teaching the RedEye mini commands from your original remote, you should hold the remote about 3 – 6 inches from the “R” emblem on the unit. When prompted by the app that it has entered learning mode, a quick, light press of the button is all that it needs to learn the code. Next, you should be able to test the control signal to verify that the code was learned correctly.

  • RedEye mini supports devices that utilize traditional infrared technology.

  • There are some higher end devices that use radio frequency remote controls (instead of infrared). Often there is a way to change the settings so that they can work with infrared.

  • At this time RedEye mini works with infrared technology only.

  • The RedEye application’s “Rooms” screen is for switching among different RedEye hardware units. If you wish to create activities and devices for the different rooms, we suggest simply creating additional activities and naming them for whatever room they will be used in. For example, “Watch TV Living Room” and “Watch TV Bedroom”.

  • All RedEye mini configurations are stored within the App, so in order to backup your configuration you will have to save a backup of your iOS device via the iTunes Application.

  • A toggle command is one that when sent repeatedly to your TV switch it between two or more different states. The classic toggle command is Power On/Off, which turns the TV either on or off with a single button.

  • We do not provide an SDK for developers, and the nature of RedEye mini precludes the creation of an API.

  • Because of the wide variety of Android hardware, making a broadly compatible RedEye mini app for Android is impractical.

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